DEC VAX 8974 New York Cluster Install Jul 1987

Otherwise known as “DEC”, there were numerous products and strategies that DEC created which largely went unnoticed after Compaq Computer bought the company back in 1998. One Field Service differentiator was the concept of a dedicated SWAT team to install an entire computer room in less than a week. This was done with creative pre-installation activities at the DEC manufacturing site by the actual team who was doing the install on site. A detailed Customer questionnaire was also done previous to this so all Cust specific parameters like IP info, naming etc. was all pre-loaded. Even things like garbage removal planning was done in advance. Customer feedback was “WOW”.
– Learning from the past to plan the future … Kerry Main